What is involved in Unified Communications and Collaboration
Find out what the related areas are that Unified Communications and Collaboration connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Unified Communications and Collaboration thinking-frame.
How far is your company on its Unified Communications and Collaboration UCC journey?
Take this short survey to gauge your organization’s progress toward Unified Communications and Collaboration UCC leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Unified Communications and Collaboration related domains to cover and 117 essential critical questions to check off in that domain.
The following domains are covered:
Unified Communications and Collaboration, Unified communications, Call control, Collaborative software, Communications service provider, Computer network, Computer speech recognition, Desktop sharing, Digital signage, Emergency communication system, Extension Mobility, Fixed-mobile convergence, IBM Lotus Sametime, IP telephony, Instant messaging, Intelligent network service, Interactive whiteboard, Internet Protocol Television, Juniper Networks, Key telephone system, Lotus Notes, Microsoft Outlook, Microsoft Windows, Mobile collaboration, Mozilla Thunderbird, Network World, Office Communications Server, Phone company, Presence information, Presence service, Private branch exchange, Real-time Transport Protocol, Software as a service, Speech recognition, Telecommunication circuit, Telephone exchange, Unified Communications Interoperability Forum, Unified Communications as a Service, Unified communications management, Unified messaging, Unify GmbH & Co. KG, Video conferencing, Voice over Internet Protocol:
Unified Communications and Collaboration Critical Criteria:
Analyze Unified Communications and Collaboration adoptions and achieve a single Unified Communications and Collaboration view and bringing data together.
– What vendors make products that address the Unified Communications and Collaboration needs?
– What are the short and long-term Unified Communications and Collaboration goals?
– How can you measure Unified Communications and Collaboration in a systematic way?
Unified communications Critical Criteria:
Illustrate Unified communications planning and separate what are the business goals Unified communications is aiming to achieve.
– Does Unified Communications and Collaboration systematically track and analyze outcomes for accountability and quality improvement?
– How do we know that any Unified Communications and Collaboration analysis is complete and comprehensive?
– Are accountability and ownership for Unified Communications and Collaboration clearly defined?
Call control Critical Criteria:
Huddle over Call control strategies and intervene in Call control processes and leadership.
– Have all basic functions of Unified Communications and Collaboration been defined?
– How would one define Unified Communications and Collaboration leadership?
– What is our Unified Communications and Collaboration Strategy?
Collaborative software Critical Criteria:
Discourse Collaborative software decisions and optimize Collaborative software leadership as a key to advancement.
– Where do ideas that reach policy makers and planners as proposals for Unified Communications and Collaboration strengthening and reform actually originate?
– How will we insure seamless interoperability of Unified Communications and Collaboration moving forward?
– How do we maintain Unified Communications and Collaborations Integrity?
Communications service provider Critical Criteria:
Consider Communications service provider leadership and check on ways to get started with Communications service provider.
– If voip is classified as a telecommunications service, should access charges for it be different from those paid by non-ip-enabled telecommunications service providers?
– Will new equipment/products be required to facilitate Unified Communications and Collaboration delivery for example is new software needed?
– Meeting the challenge: are missed Unified Communications and Collaboration opportunities costing us money?
– How do we go about Securing Unified Communications and Collaboration?
Computer network Critical Criteria:
Scan Computer network projects and interpret which customers can’t participate in Computer network because they lack skills.
– Which customers cant participate in our Unified Communications and Collaboration domain because they lack skills, wealth, or convenient access to existing solutions?
– What is the source of the strategies for Unified Communications and Collaboration strengthening and reform?
– Is the illegal entry into a private computer network a crime in your country?
– How can skill-level changes improve Unified Communications and Collaboration?
Computer speech recognition Critical Criteria:
Steer Computer speech recognition failures and create Computer speech recognition explanations for all managers.
– Think about the people you identified for your Unified Communications and Collaboration project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?
– What are our best practices for minimizing Unified Communications and Collaboration project risk, while demonstrating incremental value and quick wins throughout the Unified Communications and Collaboration project lifecycle?
– Why are Unified Communications and Collaboration skills important?
Desktop sharing Critical Criteria:
Group Desktop sharing strategies and optimize Desktop sharing leadership as a key to advancement.
– Among the Unified Communications and Collaboration product and service cost to be estimated, which is considered hardest to estimate?
– What are the Essentials of Internal Unified Communications and Collaboration Management?
Digital signage Critical Criteria:
Brainstorm over Digital signage tactics and acquire concise Digital signage education.
– In what ways are Unified Communications and Collaboration vendors and us interacting to ensure safe and effective use?
– What role does communication play in the success or failure of a Unified Communications and Collaboration project?
Emergency communication system Critical Criteria:
Focus on Emergency communication system decisions and customize techniques for implementing Emergency communication system controls.
– What are the success criteria that will indicate that Unified Communications and Collaboration objectives have been met and the benefits delivered?
– Do several people in different organizational units assist with the Unified Communications and Collaboration process?
Extension Mobility Critical Criteria:
Illustrate Extension Mobility issues and give examples utilizing a core of simple Extension Mobility skills.
– Can we add value to the current Unified Communications and Collaboration decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?
– Is the Unified Communications and Collaboration organization completing tasks effectively and efficiently?
Fixed-mobile convergence Critical Criteria:
Pay attention to Fixed-mobile convergence management and find the ideas you already have.
– What prevents me from making the changes I know will make me a more effective Unified Communications and Collaboration leader?
– What business benefits will Unified Communications and Collaboration goals deliver if achieved?
– Which Unified Communications and Collaboration goals are the most important?
IBM Lotus Sametime Critical Criteria:
Interpolate IBM Lotus Sametime planning and optimize IBM Lotus Sametime leadership as a key to advancement.
– In the case of a Unified Communications and Collaboration project, the criteria for the audit derive from implementation objectives. an audit of a Unified Communications and Collaboration project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Unified Communications and Collaboration project is implemented as planned, and is it working?
– How do senior leaders actions reflect a commitment to the organizations Unified Communications and Collaboration values?
– Is Unified Communications and Collaboration dependent on the successful delivery of a current project?
IP telephony Critical Criteria:
Adapt IP telephony goals and finalize specific methods for IP telephony acceptance.
– Are we making progress? and are we making progress as Unified Communications and Collaboration leaders?
– Is there any existing Unified Communications and Collaboration governance structure?
Instant messaging Critical Criteria:
Differentiate Instant messaging planning and get the big picture.
– Are you looking for a vendor to provide instant messaging built into the solution so users of the system can instant message each other?
– Who will be responsible for documenting the Unified Communications and Collaboration requirements in detail?
Intelligent network service Critical Criteria:
Focus on Intelligent network service failures and raise human resource and employment practices for Intelligent network service.
– Consider your own Unified Communications and Collaboration project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
– When a Unified Communications and Collaboration manager recognizes a problem, what options are available?
– Is a Unified Communications and Collaboration Team Work effort in place?
Interactive whiteboard Critical Criteria:
Deliberate Interactive whiteboard visions and change contexts.
– How do your measurements capture actionable Unified Communications and Collaboration information for use in exceeding your customers expectations and securing your customers engagement?
– How do we Identify specific Unified Communications and Collaboration investment and emerging trends?
– Why is Unified Communications and Collaboration important for you now?
Internet Protocol Television Critical Criteria:
Investigate Internet Protocol Television decisions and reduce Internet Protocol Television costs.
– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Unified Communications and Collaboration process. ask yourself: are the records needed as inputs to the Unified Communications and Collaboration process available?
– What are the business goals Unified Communications and Collaboration is aiming to achieve?
Juniper Networks Critical Criteria:
Distinguish Juniper Networks governance and probe Juniper Networks strategic alliances.
– What tools do you use once you have decided on a Unified Communications and Collaboration strategy and more importantly how do you choose?
– What are the top 3 things at the forefront of our Unified Communications and Collaboration agendas for the next 3 years?
– Does our organization need more Unified Communications and Collaboration education?
Key telephone system Critical Criteria:
Scrutinze Key telephone system strategies and learn.
– Do we monitor the Unified Communications and Collaboration decisions made and fine tune them as they evolve?
– Who are the people involved in developing and implementing Unified Communications and Collaboration?
Lotus Notes Critical Criteria:
Reason over Lotus Notes failures and develop and take control of the Lotus Notes initiative.
– How can you negotiate Unified Communications and Collaboration successfully with a stubborn boss, an irate client, or a deceitful coworker?
Microsoft Outlook Critical Criteria:
Deliberate over Microsoft Outlook results and explain and analyze the challenges of Microsoft Outlook.
– What are the Key enablers to make this Unified Communications and Collaboration move?
– How can we improve Unified Communications and Collaboration?
Microsoft Windows Critical Criteria:
Communicate about Microsoft Windows outcomes and plan concise Microsoft Windows education.
Mobile collaboration Critical Criteria:
Focus on Mobile collaboration decisions and report on the economics of relationships managing Mobile collaboration and constraints.
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Unified Communications and Collaboration processes?
– What new services of functionality will be implemented next with Unified Communications and Collaboration ?
Mozilla Thunderbird Critical Criteria:
Demonstrate Mozilla Thunderbird governance and catalog what business benefits will Mozilla Thunderbird goals deliver if achieved.
– What sources do you use to gather information for a Unified Communications and Collaboration study?
– Do you monitor the effectiveness of your Unified Communications and Collaboration activities?
Network World Critical Criteria:
Nurse Network World quality and get going.
– Who will be responsible for deciding whether Unified Communications and Collaboration goes ahead or not after the initial investigations?
– How do we Improve Unified Communications and Collaboration service perception, and satisfaction?
Office Communications Server Critical Criteria:
Be responsible for Office Communications Server engagements and differentiate in coordinating Office Communications Server.
– Does the Unified Communications and Collaboration task fit the clients priorities?
– How will you measure your Unified Communications and Collaboration effectiveness?
Phone company Critical Criteria:
Reason over Phone company failures and integrate design thinking in Phone company innovation.
– Are there Unified Communications and Collaboration Models?
Presence information Critical Criteria:
Illustrate Presence information decisions and probe Presence information strategic alliances.
– What tools and technologies are needed for a custom Unified Communications and Collaboration project?
– Will Unified Communications and Collaboration deliverables need to be tested and, if so, by whom?
Presence service Critical Criteria:
Gauge Presence service quality and diversify by understanding risks and leveraging Presence service.
– How do we go about Comparing Unified Communications and Collaboration approaches/solutions?
Private branch exchange Critical Criteria:
Consult on Private branch exchange quality and get the big picture.
– For your Unified Communications and Collaboration project, identify and describe the business environment. is there more than one layer to the business environment?
Real-time Transport Protocol Critical Criteria:
Huddle over Real-time Transport Protocol tasks and research ways can we become the Real-time Transport Protocol company that would put us out of business.
Software as a service Critical Criteria:
Focus on Software as a service outcomes and oversee Software as a service requirements.
– What are your current levels and trends in key measures or indicators of Unified Communications and Collaboration product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
– Do Unified Communications and Collaboration rules make a reasonable demand on a users capabilities?
– Why are Service Level Agreements a dying breed in the software as a service industry?
– How do we Lead with Unified Communications and Collaboration in Mind?
Speech recognition Critical Criteria:
Pay attention to Speech recognition projects and overcome Speech recognition skills and management ineffectiveness.
– How likely is the current Unified Communications and Collaboration plan to come in on schedule or on budget?
– What will drive Unified Communications and Collaboration change?
Telecommunication circuit Critical Criteria:
Administer Telecommunication circuit engagements and attract Telecommunication circuit skills.
– what is the best design framework for Unified Communications and Collaboration organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
– Who will be responsible for making the decisions to include or exclude requested changes once Unified Communications and Collaboration is underway?
– How will you know that the Unified Communications and Collaboration project has been successful?
Telephone exchange Critical Criteria:
Coach on Telephone exchange leadership and inform on and uncover unspoken needs and breakthrough Telephone exchange results.
– How is the value delivered by Unified Communications and Collaboration being measured?
– Who sets the Unified Communications and Collaboration standards?
Unified Communications Interoperability Forum Critical Criteria:
Pay attention to Unified Communications Interoperability Forum visions and change contexts.
– In a project to restructure Unified Communications and Collaboration outcomes, which stakeholders would you involve?
– Why should we adopt a Unified Communications and Collaboration framework?
Unified Communications as a Service Critical Criteria:
Own Unified Communications as a Service adoptions and define what our big hairy audacious Unified Communications as a Service goal is.
– To what extent does management recognize Unified Communications and Collaboration as a tool to increase the results?
Unified communications management Critical Criteria:
Extrapolate Unified communications management quality and reinforce and communicate particularly sensitive Unified communications management decisions.
Unified messaging Critical Criteria:
Frame Unified messaging adoptions and describe the risks of Unified messaging sustainability.
– What are the key elements of your Unified Communications and Collaboration performance improvement system, including your evaluation, organizational learning, and innovation processes?
– Do those selected for the Unified Communications and Collaboration team have a good general understanding of what Unified Communications and Collaboration is all about?
– What are the disruptive Unified Communications and Collaboration technologies that enable our organization to radically change our business processes?
Unify GmbH & Co. KG Critical Criteria:
Chart Unify GmbH & Co. KG strategies and explore and align the progress in Unify GmbH & Co. KG.
– Have the types of risks that may impact Unified Communications and Collaboration been identified and analyzed?
Video conferencing Critical Criteria:
Guide Video conferencing management and point out Video conferencing tensions in leadership.
– Are assumptions made in Unified Communications and Collaboration stated explicitly?
– What are the long-term Unified Communications and Collaboration goals?
Voice over Internet Protocol Critical Criteria:
Extrapolate Voice over Internet Protocol decisions and intervene in Voice over Internet Protocol processes and leadership.
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Unified Communications and Collaboration UCC Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Unified Communications and Collaboration External links:
Unified Communications and Collaboration | UC-One
Unified Communications and Collaboration Solutions | TPx
Unified communications External links:
ReadyTalk – Unified Communications; Audio, Video & …
What is Unified Communications? Webopedia Definition
Unified Communications & Conferencing | West Corporation
Call control External links:
Call Control – Block calls for mobile, home and carriers
Outgoing Call Control User Guide – AT&T
Call Control Android
Collaborative software External links:
Dicolab – Creators of multi-user collaborative software
Collaborative software solutions from MultiTaction
Home – IRIS Business Architect collaborative software
Communications service provider External links:
The evolution of the Communications Service Provider – …
Communications Service Provider – Opus Networks
Computer network External links:
What is a Computer Network? Webopedia Definition
Computer network (eBook, 2009) [WorldCat.org]
15-1152.00 – Computer Network Support Specialists
Computer speech recognition External links:
COMPUTER SPEECH RECOGNITION WITH NEURAL …
Desktop sharing External links:
Ammyy Admin – Free Remote Desktop Sharing and …
ShoreTel | Support – Desktop Sharing from Connect Client Fails
Join a Desktop Sharing Session | www.mikogo.com
Digital signage External links:
Kiosks & Digital Signage – Customer Experience Leader
Convergent Digital Signage as a Service: Software & …
Industry Weapon Digital Signage
Emergency communication system External links:
Emergency Communication System – Rave Mobile Safety
Contact Emergency Communication System Provider | …
Emergency Communication System – UTA
Extension Mobility External links:
Single Sign-On (SSO) Extension Mobility Client
VOIP Phones – Extension Mobility PIN Change – YouTube
Extension Mobility Login | Office of IT
IBM Lotus Sametime External links:
IBM Lotus Sametime v.8 – YouTube
Welcome to IBM Lotus Sametime – st.kc.us.army.mil
IBM Lotus Sametime Meetings – Meeting Room Center
IP telephony External links:
Why Choose ShoreTel? IP Telephony & UC Solutions
IP Telephony | Kent State University
IP Telephony Voice over IP (VoIP) – Cisco
Instant messaging External links:
Vayusphere® Instant Messaging Applications, Chatbots, …
ICE Instant Messaging
CME Pivot Instant Messaging Platform – CME Group
Intelligent network service External links:
Patent EP0722257B1 – Intelligent network service …
System, intelligent network service engine and method …
Interactive whiteboard External links:
Interactive Whiteboard Games | PBS KIDS
Internet Protocol Television External links:
Hospital IPTV | Internet Protocol Television | TeleHealth
Completed project: Internet Protocol Television (IPTV)
IPTV: Internet Protocol Television • r/IPTV – Reddit-IPTV
Juniper Networks External links:
JNPR : Summary for Juniper Networks, Inc. – Yahoo Finance
Juniper Networks – Official Site
Exam Registration – Juniper Networks
Key telephone system External links:
Toshiba Strata DK8 Digital Key Telephone System
What is KEY TELEPHONE SYSTEM (KTS)? definition of …
Key telephone system – REDCOM LABORATORIES, Inc.
Lotus Notes External links:
[PDF]A Beginner s Guide to Lotus Notes
[PDF]Lotus Notes Demo – Topaz Systems
Microsoft Outlook External links:
See shopping results for microsoft outlook
Security Update for Microsoft Outlook 2013 (KB4011178) …
Set Up AT&T Email in Microsoft Outlook 2013 – Email Support
Microsoft Windows External links:
Apps | Microsoft Windows 10 | Official Site
Information about the Attachment Manager in Microsoft Windows
Mobile collaboration External links:
eesyQ Mobile Collaboration Platform
IBM Mobile Collaboration Services – Overview – United …
Mobile Collaboration Platform – eesyQ
Mozilla Thunderbird External links:
Mozilla Thunderbird – Download
How to Access Gmail With Mozilla Thunderbird: 7 Steps
How to Access Gmail With Mozilla Thunderbird – Lifewire
Network World External links:
Network World – Official Site
Network World – Home | Facebook
Phone company External links:
Pine Cellular Cell Phone Company Oklahoma
Press Room | Mobile News | Cell Phone Company | U.S. Cellular
Ohio Telecom – The Phone Company You Keep
Presence information External links:
In computer and telecommunications networks, presence information is a status indicator that conveys ability and willingness of a potential communication partner-for example a user-to communicate.
Presence service External links:
Cisco Unified Communications Manager IM & Presence Service
Cisco Unified Communications Manager IM and Presence Service
Private branch exchange External links:
ContactNow: Private Branch Exchange (PBX) Overview …
PBX (private branch exchange) – Gartner IT Glossary
Real-time Transport Protocol External links:
[PDF]Configuring Secure Real-Time Transport Protocol …
Real-Time Transport Protocol (RTP) Parameters
Software as a service External links:
What is SaaS? Software as a Service | Microsoft Azure
Software as a Service – Banking Solutions | FinReach
Speech recognition External links:
Speech API – Speech Recognition | Google Cloud Platform
eCareNotes – Speech Recognition Software
Telecommunication circuit External links:
http://A telecommunication circuit is any line, conductor, or other conduit by which information is transmitted. A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use. Originally, this was analog, and was often used by radio stations as a studio/transmitter link (STL) or remote pickup unit (RPU) for their audio, sometimes as a backup to other means.
Telephone exchange External links:
North American Telephone Exchange Lookup by NPA NXX
Unified Communications Interoperability Forum External links:
Unified Communications Interoperability Forum (UCIF)
Unified Communications as a Service External links:
UCaaS, Unified Communications As A Service | Masergy
Unified communications management External links:
[PDF]Using Unified Communications Management (UCM) …
Unified messaging External links:
Voice mail in Exchange Online: Unified Messaging
What is unified messaging (unified messaging system or …
Unified Messaging System
Video conferencing External links:
HIPAA Compliant Video Conferencing for Telemental …
Voice over Internet Protocol External links:
“Voice Over Internet Protocol (VOIP), Video Games, and …
Bogen VOIP (Voice Over Internet Protocol)
[PDF]Voice over Internet Protocol (VoIP) – VoIP Consumer …