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IT Service Desk: Are investments in IT and IT security projects eligible for support?

by blokdijk
May 20, 2020

There are many opportunities for the use of AI in the world of service management and support, including the service desk experience and process and… Read More »IT Service Desk: Are investments in IT and IT security projects eligible for support?

Change Advisory Board: How does the situation map to ITIL, IT Security, other taxonomies?

by blokdijk
May 13, 2020

The client in managed mode is being managed by the master and thus will change channels or other settings when told to do so, it… Read More »Change Advisory Board: How does the situation map to ITIL, IT Security, other taxonomies?