There are many opportunities for the use of AI in the world of service management and support, including the service desk experience and process and… Read More »IT Service Desk: Are investments in IT and IT security projects eligible for support?
Putting people on alert and driving awareness to your role will give people an invitation to reach out and consider security topics, concerns, or just… Read More »HIPAA: What would motivate someone to come back twice for mandated HIPAA security training?
Monitoring as a Service: What processes or governance arrangements are needed to assess, monitor and oversee the project?
The revised service plan shall be signed by the client and the designated facility staff. In the meantime, put another way, improving time to market… Read More »Monitoring as a Service: What processes or governance arrangements are needed to assess, monitor and oversee the project?
IT Service Continuity Management focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest… Read More »IT Service Continuity Management: What is disaster management/disaster recovery planning?