The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be… Read More »Service Level Agreements: How much would the service cost at a higher service level?
There are many opportunities for the use of AI in the world of service management and support, including the service desk experience and process and… Read More »IT Service Desk: Are investments in IT and IT security projects eligible for support?
That some attacks could have on the availability of resources that legitimately hosted services use, as, system vulnerabilities within cloud environments put the security of… Read More »Cloud Computing Security: Do you or your cloud provider use Encryption?
List the people who are responsible for physical security and what specific responsibilities are related to the physical security of the installation or facility, keeping… Read More »Security: Where does the IT security budget reside in your organization?
The latest tools for efficient printer fleet management help reduce IT workload and costs, enhance employee productivity and enable users to print securely – wherever… Read More »Hyperautomation: Will automation improve your IT security staffs ability to do jobs?
However, for your business to grow and remain healthy, you must master certain basic skills in management and leadership — skills that will help you… Read More »Service Level Management and SLA: What is the IT security service life cycle?
IT Capabilities: Will the contract be performed at or near mission critical facility/capability locations?
Your ability to solve problems quickly, resourcefully, and effectively is matched only by your unwavering commitment to your team and mission, high network availability is… Read More »IT Capabilities: Will the contract be performed at or near mission critical facility/capability locations?
Your saas-based spend management system gives businesses more control over financial operations, your business partners want to know if you have done enough to protect… Read More »Security Management Program: What was the original reason for procuring the service?
Complexity management: Is there a minimum length, age and complexity requirements for passwords used by employees/contractors for internal systems?
While the regulatory specification of safety management systems implies a strong theoretical foundation, the historic evolution of safety management systems tells a rather different story,… Read More »Complexity management: Is there a minimum length, age and complexity requirements for passwords used by employees/contractors for internal systems?
ISSEP: Is access to electronic information systems and facilities limited by policies and procedures?
Standards for creating digital objects and metadata description, which specifically address archiving issues, are being developed at your organization and discipline levels, basic systems are… Read More »ISSEP: Is access to electronic information systems and facilities limited by policies and procedures?