146 Business communication Criteria for Multi-purpose Projects

What is involved in Business communication

Find out what the related areas are that Business communication connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Business communication thinking-frame.

How far is your company on its Business communication journey?

Take this short survey to gauge your organization’s progress toward Business communication leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Business communication related domains to cover and 146 essential critical questions to check off in that domain.

The following domains are covered:

Business communication, Society for Technical Communication, Vilém Flusser, Print media, Business communication, Interpersonal communication, D. Lawrence Kincaid, Customer relations, Discourse analysis, Information sharing, Brand management, Organizational communication, Public relations, Nonverbal communication, Media studies, Cultural studies, Risk communication, Event management, Mass communication, Science communication, Critical theory, Communication studies, Crisis communication, Computer-mediated communication, Word of mouth, Environmental communication, Noam Chomsky, Mediated cross-border communication, Erving Goffman, Models of communication, Communication theory, New media, Political communication, Development communication, Reputation management, Health communication, Consumer behavior, Conversation analysis, Heritage interpretation, Upward communication, Technical communication, Communication design, Niklas Luhmann, International communication, Theodor W. Adorno, I. A. Richards, Text and conversation theory, Visual communication, Mass media, Aldous Huxley, Ambient media, International Business Communication Standards, Jürgen Habermas, Video conferencing:

Business communication Critical Criteria:

Weigh in on Business communication results and track iterative Business communication results.

– How do mission and objectives affect the Business communication processes of our organization?

– Think of your Business communication project. what are the main functions?

– How do we Lead with Business communication in Mind?

Society for Technical Communication Critical Criteria:

Learn from Society for Technical Communication issues and prioritize challenges of Society for Technical Communication.

– Will Business communication have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– How will you measure your Business communication effectiveness?

Vilém Flusser Critical Criteria:

Trace Vilém Flusser decisions and look at the big picture.

– Can we add value to the current Business communication decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Business communication?

– What are the barriers to increased Business communication production?

Print media Critical Criteria:

Investigate Print media planning and perfect Print media conflict management.

– Think about the people you identified for your Business communication project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

Business communication Critical Criteria:

Consider Business communication decisions and give examples utilizing a core of simple Business communication skills.

– What are the Essentials of Internal Business communication Management?

– Are we Assessing Business communication and Risk?

Interpersonal communication Critical Criteria:

Sort Interpersonal communication projects and innovate what needs to be done with Interpersonal communication.

– What tools do you use once you have decided on a Business communication strategy and more importantly how do you choose?

– What element(s) of interpersonal communications do you believe are the most important in a Customer Service environment?

– In a project to restructure Business communication outcomes, which stakeholders would you involve?

D. Lawrence Kincaid Critical Criteria:

Value D. Lawrence Kincaid governance and oversee D. Lawrence Kincaid management by competencies.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Business communication models, tools and techniques are necessary?

– How will we insure seamless interoperability of Business communication moving forward?

– How is the value delivered by Business communication being measured?

Customer relations Critical Criteria:

Illustrate Customer relations decisions and find out what it really means.

– What is the current menu structure of the IVR and what systems/applications does it need to interface with to retrieve information?

– Is the Customer Satisfaction Process something which you think can be automated via an IVR?

– Outreach – how can we enhance customer outreach and opportunities for customer input?

– Which Customers just take up resources and should be considered competitors?

– Is the installed memory sufficient, based on installation recommendations?

– How often do you fully test your disaster recovery capabilities?

– CRM and Customer Service: Strategic Asset or Corporate Overhead?

– How is a typical client engagement with your firm structured?

– How do you improve CRM use compliance with your sales team?

– Is there an incentive for visitors/customers to register?

– Do you have technology that assist in online monitoring?

– What is the products current release level/version?

– What are the best social crm analytics tools?

– How is Business Intelligence related to CRM?

– What should we do about motivation theory?

– Is the metadata cache size acceptable?

– Is the memory load acceptable?

– What happens to workflows?

– Why Multi-Channel CRM?

Discourse analysis Critical Criteria:

X-ray Discourse analysis engagements and assess and formulate effective operational and Discourse analysis strategies.

– What are the success criteria that will indicate that Business communication objectives have been met and the benefits delivered?

– What prevents me from making the changes I know will make me a more effective Business communication leader?

– How do we Identify specific Business communication investment and emerging trends?

Information sharing Critical Criteria:

Explore Information sharing planning and probe the present value of growth of Information sharing.

– When a Business communication manager recognizes a problem, what options are available?

– Are we making progress? and are we making progress as Business communication leaders?

– What potential environmental factors impact the Business communication effort?

Brand management Critical Criteria:

Analyze Brand management projects and perfect Brand management conflict management.

– Who will provide the final approval of Business communication deliverables?

– Do we all define Business communication in the same way?

Organizational communication Critical Criteria:

Guard Organizational communication results and separate what are the business goals Organizational communication is aiming to achieve.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Business communication processes?

– Is Business communication dependent on the successful delivery of a current project?

– How much does Business communication help?

Public relations Critical Criteria:

Rank Public relations results and grade techniques for implementing Public relations controls.

– At what point will vulnerability assessments be performed once Business communication is put into production (e.g., ongoing Risk Management after implementation)?

– If the single biggest influence in shaping consumers attitudes is community organizations, what are they and how can public relations help?

– Think about the functions involved in your Business communication project. what processes flow from these functions?

– What are your public relations problems and opportunities based on the product/program and consumer lifecycles?

– What are the problems, opportunities and anticipated issues that public relations can address?

– What do public relations professionals need to do to become excellent leaders?

– Is Business communication Required?

Nonverbal communication Critical Criteria:

Match Nonverbal communication projects and secure Nonverbal communication creativity.

– What are your most important goals for the strategic Business communication objectives?

Media studies Critical Criteria:

Exchange ideas about Media studies leadership and catalog what business benefits will Media studies goals deliver if achieved.

– Do those selected for the Business communication team have a good general understanding of what Business communication is all about?

– In what ways are Business communication vendors and us interacting to ensure safe and effective use?

– How would one define Business communication leadership?

Cultural studies Critical Criteria:

Devise Cultural studies planning and inform on and uncover unspoken needs and breakthrough Cultural studies results.

– Are there Business communication Models?

Risk communication Critical Criteria:

Chart Risk communication failures and get the big picture.

– Are there any easy-to-implement alternatives to Business communication? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– How do we know that any Business communication analysis is complete and comprehensive?

– Why should we adopt a Business communication framework?

– Risk Communication what to Communicate?

Event management Critical Criteria:

Incorporate Event management quality and figure out ways to motivate other Event management users.

– Among the Business communication product and service cost to be estimated, which is considered hardest to estimate?

– Do the Business communication decisions we make today help people and the planet tomorrow?

– How can you measure Business communication in a systematic way?

Mass communication Critical Criteria:

Facilitate Mass communication engagements and acquire concise Mass communication education.

– Does our organization need more Business communication education?

Science communication Critical Criteria:

Bootstrap Science communication failures and diversify disclosure of information – dealing with confidential Science communication information.

– How do we ensure that implementations of Business communication products are done in a way that ensures safety?

– What will drive Business communication change?

– What is our Business communication Strategy?

Critical theory Critical Criteria:

Face Critical theory goals and gather Critical theory models .

– How important is Business communication to the user organizations mission?

Communication studies Critical Criteria:

Study Communication studies decisions and devise Communication studies key steps.

– What are specific Business communication Rules to follow?

Crisis communication Critical Criteria:

Study Crisis communication planning and visualize why should people listen to you regarding Crisis communication.

Computer-mediated communication Critical Criteria:

Depict Computer-mediated communication decisions and do something to it.

– How can you negotiate Business communication successfully with a stubborn boss, an irate client, or a deceitful coworker?

Word of mouth Critical Criteria:

Reconstruct Word of mouth outcomes and perfect Word of mouth conflict management.

– What about Business communication Analysis of results?

Environmental communication Critical Criteria:

Chat re Environmental communication quality and test out new things.

– Does Business communication create potential expectations in other areas that need to be recognized and considered?

– What sources do you use to gather information for a Business communication study?

Noam Chomsky Critical Criteria:

Guard Noam Chomsky management and triple focus on important concepts of Noam Chomsky relationship management.

– Consider your own Business communication project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– How do we measure improved Business communication service perception, and satisfaction?

Mediated cross-border communication Critical Criteria:

Check Mediated cross-border communication leadership and assess and formulate effective operational and Mediated cross-border communication strategies.

– Who will be responsible for documenting the Business communication requirements in detail?

– Is Supporting Business communication documentation required?

Erving Goffman Critical Criteria:

Investigate Erving Goffman decisions and point out Erving Goffman tensions in leadership.

– What are current Business communication Paradigms?

Models of communication Critical Criteria:

Focus on Models of communication tasks and shift your focus.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Business communication. How do we gain traction?

– Have the types of risks that may impact Business communication been identified and analyzed?

Communication theory Critical Criteria:

Group Communication theory planning and cater for concise Communication theory education.

– What vendors make products that address the Business communication needs?

New media Critical Criteria:

Value New media governance and suggest using storytelling to create more compelling New media projects.

Political communication Critical Criteria:

Investigate Political communication projects and budget for Political communication challenges.

– What are the disruptive Business communication technologies that enable our organization to radically change our business processes?

– Does Business communication appropriately measure and monitor risk?

– Are there Business communication problems defined?

Development communication Critical Criteria:

Devise Development communication goals and optimize Development communication leadership as a key to advancement.

– Do several people in different organizational units assist with the Business communication process?

– Is a Business communication Team Work effort in place?

Reputation management Critical Criteria:

Contribute to Reputation management projects and get out your magnifying glass.

– Are there any disadvantages to implementing Business communication? There might be some that are less obvious?

– Do you have a plan in place for reputation management after an event?

Health communication Critical Criteria:

Chat re Health communication tasks and slay a dragon.

– Who will be responsible for making the decisions to include or exclude requested changes once Business communication is underway?

– How do we make it meaningful in connecting Business communication with what users do day-to-day?

– What are all of our Business communication domains and what do they do?

Consumer behavior Critical Criteria:

Talk about Consumer behavior strategies and pay attention to the small things.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Business communication process. ask yourself: are the records needed as inputs to the Business communication process available?

Conversation analysis Critical Criteria:

Talk about Conversation analysis issues and inform on and uncover unspoken needs and breakthrough Conversation analysis results.

Heritage interpretation Critical Criteria:

Have a session on Heritage interpretation strategies and report on developing an effective Heritage interpretation strategy.

– What threat is Business communication addressing?

Upward communication Critical Criteria:

Define Upward communication tasks and achieve a single Upward communication view and bringing data together.

– What are your current levels and trends in key measures or indicators of Business communication product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

Technical communication Critical Criteria:

Substantiate Technical communication goals and diversify by understanding risks and leveraging Technical communication.

Communication design Critical Criteria:

Debate over Communication design projects and test out new things.

– How do you determine the key elements that affect Business communication workforce satisfaction? how are these elements determined for different workforce groups and segments?

– What will be the consequences to the business (financial, reputation etc) if Business communication does not go ahead or fails to deliver the objectives?

Niklas Luhmann Critical Criteria:

Sort Niklas Luhmann visions and oversee implementation of Niklas Luhmann.

– How do we maintain Business communications Integrity?

– How do we go about Securing Business communication?

International communication Critical Criteria:

Differentiate International communication decisions and adjust implementation of International communication.

– What is the source of the strategies for Business communication strengthening and reform?

Theodor W. Adorno Critical Criteria:

Reason over Theodor W. Adorno results and visualize why should people listen to you regarding Theodor W. Adorno.

– What is the total cost related to deploying Business communication, including any consulting or professional services?

– Do we have past Business communication Successes?

I. A. Richards Critical Criteria:

Co-operate on I. A. Richards goals and explain and analyze the challenges of I. A. Richards.

Text and conversation theory Critical Criteria:

Trace Text and conversation theory planning and plan concise Text and conversation theory education.

– Is the Business communication organization completing tasks effectively and efficiently?

– Are accountability and ownership for Business communication clearly defined?

Visual communication Critical Criteria:

Weigh in on Visual communication results and find the ideas you already have.

– What are the record-keeping requirements of Business communication activities?

– Have all basic functions of Business communication been defined?

Mass media Critical Criteria:

Brainstorm over Mass media visions and ask questions.

– Will any of the planned events or research findings provide a human interest story for mass media?

– Are assumptions made in Business communication stated explicitly?

Aldous Huxley Critical Criteria:

Understand Aldous Huxley adoptions and probe using an integrated framework to make sure Aldous Huxley is getting what it needs.

– Which individuals, teams or departments will be involved in Business communication?

Ambient media Critical Criteria:

Refer to Ambient media results and separate what are the business goals Ambient media is aiming to achieve.

– What are the long-term Business communication goals?

International Business Communication Standards Critical Criteria:

Match International Business Communication Standards projects and don’t overlook the obvious.

– Does Business communication analysis isolate the fundamental causes of problems?

– Have you identified your Business communication key performance indicators?

Jürgen Habermas Critical Criteria:

Give examples of Jürgen Habermas planning and inform on and uncover unspoken needs and breakthrough Jürgen Habermas results.

– Where do ideas that reach policy makers and planners as proposals for Business communication strengthening and reform actually originate?

Video conferencing Critical Criteria:

Study Video conferencing planning and clarify ways to gain access to competitive Video conferencing services.

– Why is it important to have senior management support for a Business communication project?

– Can Management personnel recognize the monetary benefit of Business communication?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Business communication Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Business communication External links:


Business communication (eBook, 2002) [WorldCat.org]

Business communication in Poland

Vilém Flusser External links:

Vilém Flusser – Home | Facebook

Print media External links:

Print Media vs. Electronic Media | Absar Ahmad – …

Print Media Guidelines – Media Center – Auto-Owners …

Business communication External links:


Business communication (eBook, 2002) [WorldCat.org]

About PMT: Home & Business Communication Solutions

Interpersonal communication External links:

Interpersonal Communication Skills | SkillsYouNeed

Free interpersonal communication Essays and Papers

Interpersonal Communication Flashcards | Quizlet

D. Lawrence Kincaid External links:

Sunset Bomber: d. Lawrence Kincaid: 9780517687826: …

D. Lawrence Kincaid – Revolvy
https://update.revolvy.com/topic/D. Lawrence Kincaid&item_type=topic

Customer relations External links:

Customer Relations Jobs, Employment | Indeed.com

Customer Relations Manager – Orange Coast Title Company

AC Transit Customer Relations Login

Discourse analysis External links:

Discourse Analysis – Upcoming Events

Discourse Analysis and Written Discourse Conventions…

Investigative Discourse Analysis

Information sharing External links:

Regional Information Sharing Systems – A Proven …

[USC04] 6 USC 485: Information sharing

Financial Services Information Sharing and Analysis Center …

Brand management External links:

BMP – Brand Management Professionals

Our Brand Management Solution – MarketNow – …

BlueSky ETO – Brand Management Software Customized …

Organizational communication External links:

Organizational communication (Book, 2010) …

What is Organizational Communication? – Academia.edu

[PDF]Chapter 13. Organizational Communication1

Public relations External links:

Public Relations | About Us – Capital Title of Texas, LLC.

Jobs Board – Public Relations Institute of Australia

Public Relations – Americas Job Exchange

Nonverbal communication External links:

10 Tips to Improve Your Nonverbal Communication

Nonverbal Communication – Exam 1 Flashcards | Quizlet

Nonverbal communication
http://Nonverbal communication between people is communication through sending and receiving wordless clues. It includes the use of visual cues such as body language (kinesics), distance (proxemics) and physical environments/appearance, of voice (paralanguage) and of touch (haptics).

Media studies External links:

Shaka McGlotten • Media Studies • Purchase College

USC Cinematic Arts | Division of Cinema & Media Studies

Journalism, Advertising, and Media Studies | UW …

Cultural studies External links:

Cultural Studies

What is Cultural Studies? – Cultural Studies @ UNC

Comparative Literary and Cultural Studies (CLCS) | 2017 …

Risk communication External links:

Risk Communication: National Security and Public Health

Risk Communication | Gateway to Health Communication | …

Risk Communication | Gateway to Health Communication | C…

Event management External links:

Superior event management for gamers | Warhorn

Gather – Private Event Management Software for …

RegFox Event Management Software

Mass communication External links:

Department of Journalism & Mass Communication | …

Walter Cronkite School of Journalism and Mass Communication …

Department of Journalism & Mass Communication – …

Science communication External links:

Science Communication Fellowship – Pacific Science Center

UC Santa Cruz – Science Communication Program

COMPASS | USA | Science Communication

Communication studies External links:

News | Department of Communication Studies | UNC …

Communication Studies – Home – Los Angeles City College

School of Communication Studies | Kent State University

Crisis communication External links:

Home – AtHoc – Networked Crisis Communication

Word of mouth External links:

Word of mouth. (DVD video, 1999) [WorldCat.org]

Word of Mouth (1999) – IMDb

Word of mouth (Book, 1996) [WorldCat.org]

Environmental communication External links:

Environmental Communication | Global | Ricoh

EnvAid – Environmental communication starts with the …

Environmental Communication

Noam Chomsky External links:

Noam Chomsky – Official Site

Noam Chomsky – IMDb

Mediated cross-border communication External links:

[PDF]“Mediated Cross-border communication”

Mediated cross-border communication – WOW.com

Erving Goffman External links:

The Presentation of Self in Everyday Life [Erving Goffman] on Amazon.com. *FREE* shipping on qualifying offers. A notable contribution to our understanding of ourselves.

Erving Goffman and the Total Institution | Benny …

Erving Goffman pp. 142-149 Flashcards | Quizlet

Models of communication External links:

Models of Communication | The Communication Process

Models of Communication Essay – 7547 Words | Cram


Communication theory External links:

Communication theory (Book, 1980) [WorldCat.org]

What Is Communication Theory? Essay – 1256 Words

List of Theories | Communication Theory

New media External links:

New Media / Artifact Title – TV Tropes

New media (Book, 2014) [WorldCat.org]

New Media (2010) – IMDb

Political communication External links:

Political Communication (Section 23)

Political communication (eBook, 2014) [WorldCat.org]

Political Communication – Official Site

Development communication External links:

CDC India – Centre for Development Communication

Reputation management External links:

eMerit – Online Reputation Management for Doctors

BirdEye – Online Reputation Management

Binary Fountain | Patient Experience and Reputation Management

Health communication External links:

KCHC 2018 – Kentucky Conference on Health Communication

Springboard for Health Communication

Consumer behavior External links:

Consumer Behavior – AbeBooks

Thesis Consumer Behavior | Consumer Behaviour – Scribd

Consumer Behavior Chapter #23 Flashcards | Quizlet

Conversation analysis External links:

Conversation analysis (Book, 2008) [WorldCat.org]

A Conversation Analysis Essay – 2488 Words – StudyMode

Conversation analysis Flashcards | Quizlet

Heritage interpretation External links:

Heritage Interpretation by Alison Hems – Goodreads

Heritage interpretation (eBook, 2006) [WorldCat.org]

Heritage interpretation (eBook, 1900) [WorldCat.org]

Upward communication External links:

What is downward and upward communication? – Quora

ERIC – Upward Communication in a Large Organization., …

Technical communication External links:

TechComm – Society for Technical Communication

Learn about Adobe Technical Communication Customer …

Technical Communication Introduction FAQ

Communication design External links:

Communication Design B.S. | Cal State Monterey Bay

School of Visual Communication Design | Kent State University

Thirst | Communication Design Practice

Niklas Luhmann External links:

Niklas Luhmann (luhmannniklas) on Myspace


The Reality of the Mass Media | Niklas Luhmann …

International communication External links:

John C. Daniels School of International Communication …

Confrad | international communication alliance

Theodor W. Adorno External links:

Theodor W. Adorno – Über Utopie – YouTube

Theodor W. Adorno (1903 – 1969) – Find A Grave Memorial

I. A. Richards External links:

I. A. Richards Biography – eNotes.com

I. A. Richards | Poetry Foundation

The Sign World of I. A. Richards. :: PsycCRITIQUES

Text and conversation theory External links:

Text and conversation theory – WOW.com

Visual communication External links:

eagereyes – Visualization and Visual Communication

School of Visual Communication Design | Kent State University

Mass media External links:

Communication & Mass Media Complete | Rutgers …

‘Breaking News’ Artists Use Mass Media As Their Medium – NPR

J202: Mass Media Practices

Aldous Huxley External links:

Aldous Huxley is hired at Eton – Sep 18, 1917 – HISTORY.com

Aldous Huxley – IMDb

Aldous Huxley – Writer, Screenwriter, Author – Biography.com

Ambient media External links:

Ambient Media — University of Minnesota Press

Marquee Floor Lighting – Ambient Media SC Event …

Lufthansa Ambient Media – Premium advertisement with …

International Business Communication Standards External links:

IBCS – International Business Communication Standards

International Business Communication Standards …

Jürgen Habermas External links:

Jürgen Habermas | German philosopher | Britannica.com

Jürgen Habermas | The MIT Press

Video conferencing External links:

Zoom Audio and Video Conferencing

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